At Frankie and Bonnie, we take pride in crafting personalised wavy toy boxes that are as unique as your little one. However, due to the custom nature of our products, we regret to inform you that we do not offer exchanges or refunds for our wavy toy boxes once they have been personalised.

Our toy boxes are hand crafted here in Melbourne, Australia. Due to their craftsmanship, minor imperfections may occur. Unfortunately, we do not offer refunds for such imperfections. Rest assured, we are committed to delivering high-quality items.

We understand that accidents can happen during transit, and we want your shopping experience with us to be nothing short of perfect. If, upon receiving your wavy toy box, you discover any damage, please reach out to us at hello@frankiemeetsbonnie.com. Kindly include clear photos of the damage so that we can promptly assess the situation and work with you to find a solution.

Your satisfaction is of utmost importance to us, and we are committed to ensuring that your Frankie and Bonnie wavy toy box arrives in pristine condition. Thank you for choosing us for your unique and personalized storage solutions.