At Frankie and Bonnie, we take pride in crafting personalised wavy toy boxes that are as unique as your little one. However, due to the custom nature of our products, we regret to inform you that we do not offer exchanges or refunds for our wavy toy boxes once they have been personalised.

Our Toy Boxes are delivered flat packed which should reduce the risk on damage during transit.

However, We do understand that accidents can happen during transit, and we want your shopping experience with us to be nothing short of perfect. If, upon receiving your wavy toy box, you discover any damage, please reach out to us at hello@frankiemeetsbonnie.com. Kindly include clear photos of the damage so that we can promptly assess the situation and work with you to find a solution.

The ultimate refund decision is made by the team at Frankie Meets Bonnie.