Choose your colour and enter your child's name on the product page before adding to cart. Names are applied in our signature lowercase style. If you need help, contact us before you order.

Because each piece is made to order, changes may not be possible once production starts. Email us as soon as you can — we'll help if your order is still at the workshop.

Teddy Toy Boxes are designed around personalisation. If you need a blank panel, reach out and we can confirm what is possible for your order.

Yes. Enter the recipient's name at checkout, use their shipping address, and add a gift note if your checkout supports it. Gift cards are also available if you are not sure of the name yet.

Tidee Cases are sold without name personalisation — they are stackable organisers with colour options only. Pair them with a personalised Teddy Toy Box for a complete gift.

The Teddy Toy Box is available in six signature Frankie Meets Bonnie colours: Pink, Blue, Sage, Lilac, Beige and Yellow. All six are soft, considered, and designed to sit beautifully in any room.

Each Teddy Toy Box is made from quality MDF with a durable 2-pack satin paint finish. They are handmade in Australia, personalised to order, and designed for years of everyday use.

Tidee Cases are made from sturdy, wipe-clean materials built for busy families. They are lightweight, stackable, and easy to sanitise — ideal for toys, nappy bags, and the playroom.

Wipe surfaces with a soft, damp cloth and mild detergent. Avoid harsh chemicals and soaking. A quick regular wipe keeps the finish looking beautiful.

Our pieces are designed with families in mind and finished with child-friendly coatings. Toy Boxes ship flat packed with fixings for adult assembly — always follow the supplied instructions and keep small parts away from young children.

Yes. Tidee Cases are designed to stack neatly so you can build tidy, stable towers on shelves or in the playroom.

Dispatch times are shown on each product page and can vary by item and season. Once dispatched, standard delivery times apply for your area — you will get an email update when your order is on the way.

Yes — standard shipping is free on all Australian orders over $150. For orders under $150, shipping is calculated by weight and destination at checkout.

We currently ship within Australia only. International shipping is not available at this time — stay tuned as we hope to expand in the future.

Yes. When your order ships, we send a confirmation email with tracking details so you can follow delivery.

Because Teddy Toy Boxes are made to order with your chosen name and colour, we generally cannot accept returns unless the item is faulty or not as described. Contact us straight away with photos and your order number if something is wrong — we will make it right.

If your Tidee Cases are unused and in original condition, we may be able to offer an exchange or store credit within our returns window. Personalised Toy Boxes follow the policy above. Reach out with your order details before sending anything back.

We accept major credit and debit cards (Visa, Mastercard, American Express), Shop Pay, PayPal, and other options shown at checkout. You will see every available method before you pay.

When Afterpay is enabled for your order, it will appear as a payment option at checkout. Availability can depend on your region, order value, and Afterpay's terms — select it at checkout to see if you are eligible.

Yes — our store is built on Shopify, which uses industry-standard SSL encryption to protect your personal and payment information. We never store your card details.